Returns & Refund Policy
Your satisfaction is our priority
Our Commitment
At Your Flower Stories, we guarantee 100% freshness and quality. If you're not completely satisfied with your purchase, we're here to make it right. All return requests must be made within 24 hours of delivery.
24-Hour Window
Report issues within 24 hours
Full Refund
100% refund for valid claims
Free Replacement
Or get a replacement at no cost
✓ Eligible for Return
- Products received damaged or wilted
- Wrong product delivered
- Quality does not match description
- Missing items from order
✗ Not Eligible for Return
- Change of mind after delivery
- Products wilted due to improper care
- Delay in acceptance of delivery
- Personalized/custom arrangements
Return Process
1
Contact Us
Reach out within 24 hours of delivery with photos of the issue
2
Verification
Our team will review your request and images within 2-4 hours
3
Resolution
We'll offer replacement or full refund based on the issue
4
Completion
Refunds processed within 5-7 business days
Submit a Return Request
Fill out the form below and our team will respond within 2-4 hours
Need immediate assistance?