At Your Flower Stories, every bouquet leaves our studio with the same care we'd give to our own. We understand that flowers are purchased for meaningful moments, and we take quality seriously. This policy explains when and how we provide refunds or replacements.

We source fresh flowers daily from certified suppliers and prepare all arrangements on the day of delivery. If your order does not meet our quality standards, we will make it right — with a full refund or a complimentary replacement, your choice.

You are eligible for a full refund or free replacement if:

• Flowers were received significantly wilted, damaged, or dead at the time of delivery
• A wrong product was delivered (different from what was ordered)
• The arrangement substantially differs from the product description or image
• Items from your order were missing
• The product was delivered to the wrong address due to our error
• The order was not delivered within the agreed time window and this caused material inconvenience

Claims must be submitted within 24 hours of delivery with clear photographs of the product and packaging.

Refunds or replacements will not be issued for:

• Change of mind after delivery
• Flowers that wilted due to improper care after delivery (e.g., not kept in water, exposed to extreme heat)
• Minor natural variations in colour, bloom size, or arrangement — flowers are a natural product
• Delay in accepting delivery when our personnel or recipient could not be reached
• Damage caused by the recipient or a third party after delivery
• Claims submitted more than 24 hours after delivery

To submit a refund or replacement request:

1. Contact us within 24 hours of delivery by emailing support@yourflowerstories.com or using the Returns page.
2. Include your order number, the registered email or phone number, and a brief description of the issue.
3. Attach clear photographs showing the product received, including the packaging and any visible damage or quality issues.
4. Our team will review your claim within 2–4 hours during business hours (Monday–Saturday, 9 AM – 6 PM) and confirm the resolution.

Once your refund request is approved:

• Replacement: Dispatched within the next available delivery slot — usually the same day or next business day.
• Refund to original payment method: Processed within 5–7 business days. The time for the refund to appear in your account may vary by bank.
• UPI / wallet refunds: Typically reflected within 1–3 business days.
• Net banking / card refunds: 5–7 business days depending on your bank.

You will receive a confirmation email when your refund is initiated. If you haven't received it within 7 business days, please contact your bank before reaching out to us.

Cancellation refunds are processed as follows:

• Cancelled more than 4 hours before delivery: Full refund, no deductions.
• Cancelled less than 4 hours before delivery: 50% refund — a 50% cancellation fee applies as the arrangement may already be prepared.
• Cancelled after dispatch: No refund. Once an order is out for delivery it cannot be cancelled.

To cancel, contact us at hello@yourflowerstories.com or call +91 98765 43210 immediately.

Event decoration, car decoration, and bespoke custom orders require advance preparation and sourcing of specific materials. These orders are subject to separate cancellation and refund terms agreed upon at the time of booking:

• Deposit (advance payment): Non-refundable if cancelled less than 48 hours before the event date.
• Full payment: Partially refundable (50%) if cancelled 24–48 hours before. No refund for cancellations within 24 hours.
• Quality issues with event orders must be reported on the day of the event. We will do everything possible to rectify on-site.

For Cash on Delivery orders, approved refunds will be processed via bank transfer or UPI. You will be asked to provide your bank account details or UPI ID when your claim is approved. COD refunds are typically processed within 5–7 business days.

To submit a refund request or for any questions about this policy:

Your Flower Stories
Hyderabad, Telangana, India
Email: support@yourflowerstories.com
Phone: +91 98765 43210
Support hours: Monday–Saturday, 9:00 AM – 6:00 PM